A minority of retailers have completed an omni-channel payments programme, despite the retail industry’s ambition to move to an omni-channel strategy. That’s according to a survey of nearly 100 retailers by PCM Research and ACI Worldwide, a leading global provider of real-time electronic payment and banking solutions. The research, Omni-Channel Payments for Merchants: Myth or Reality?, reveals that retailers face multiple challenges when it comes to implementing omni-channel payments programmes with incompatible systems, data integration and the inability to track customers listed as the top concerns. Fraud prevention and payment security capabilities also remain an issue for many retailers, researchers showed.
Original: Forbes Real Time